Help & FAQs
If talking to a real-life human is more your thing, you can reach out to our Customer Happiness Team via email (below).
Orders
How can I get some samples?
We are honored to offer you samples. Sure, we can arrange the samples free for you. You only need to pay the shipping cost.
The MOQ of the orders?
Our products have various styles, and the minimum order quantity of each modelis different. If you are interested, we will contact you further about the specificproduct minimum order quantity.
Can we provide OEM both products and package?
Yes, we accept customization requirements on product size, logo, package andso on.
When we create the artwork, what kind of format is available for printing?
Popular ones include: PDF, CDR, AI, PSD.
What if I want to speak to someone?
We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be get back to you within 48 hours.
Shipping
What countries do you ship to?
For urgent orders and lightweight items, you can choose express options such as UPS, FedEx, TNT, DHL and EMS. For heavyweight items, you can opt for air or sea freight to save costs.
How long will it take to receive my order?
Standard shipping normally takes 7-15 days. International shipping times depend on the destination and shipping way.